Inside ShopToEarn’s customer support department, ShopToEarn Support Center grows into a customer service powerhouse servicing 90,000 Shop To Earn representatives from new 3,000 sq ft office in Baltimore, MD.

Baltimore, MD - Friday, October 23, 2009 - History proves every recession produces great ideas. In 1939, at the height of the Great Depression, Bill Hewlett and Dave Packard launched Hewlett-Packard in a garage in Palo Alto. One of HP’s first customers was Disney - another Depression era startup.

In 2008, Erin Welsh, Shop To Earn’s Director of Operations, went to work with her brother Pat Welsh in his new eco-friendly direct sales company, ShopToEarn. Erin set up the STE customer support shop out of her home office basement. With the network marketing company growing exponentially, it was an exciting time for Shop To Earn and Erin recalls the challenge to serve the growing needs of representatives across the country especially multi-lingual customers.

Today, Erin and her team, including cousin ShopToEarn Director of Customer Support Heather McDade, welcome the motivation of being the support center for a multi-million dollar company in stride. The support center now resides in a spacious 3,000 square foot office in the historic Canton area of Baltimore. Fourteen highly trained Shop To Earn support center agents work with STE representatives to resolve shopping discrepancies, compliance, renewals, refunds, and commissions; by phone, email and the support ticket system.

ShopToEarn’s Customer Service Core Objectives:

1. Educate with Accuracy

2. Create Self Sufficient reps

3. Positivity

4. Fairness

5. Patience

6. Timeliness

“We have a great staff, behind the scenes, with systems in place designed to meet the needs of Shop To Earn representatives,” says Erin Welsh. “ShopToEarn is experiencing explosive growth and we are very excited about all of the new improvements to our website.”

Shop To Earn’s rapid growth - achieving retail sales of $30 million and paying out $1.5 million in cash back incentives - includes an expansion into the Latino market. Before, Erin reached out to a group of bi-lingual STE representatives who acted as the in-house interpreters. Now, she has several bilingual ShopToEarn staff members who communicate in multiple languages including Spanish, German, Russian, French and Korean.

The culture of service extends beyond the support request ticket. Committed to the green revolution, the Customer Support Team makes a conscious effort to recycle, drinks Aquasana filtered water, and has their ShopToEarth orders frequently shipped to the center so they can familiarize themselves with the earth friendly products sold on the site. A fellow employee treats staff to Yoga sessions two-three times per week and they even have a pet fish named Eartha.

The ShopToEarn customer service staff recently completed projects designed to save Shop To Earn representatives time and minimize miscommunications. Together they collaborated on a 70-page FAQ list of important and frequent questions and answers. The Compensation Rules have been revised to make them easier to understand and they’ve created the ‘See How It Works’ slide show, available online, that demonstrates the ShopToEarn program to potential representatives. In addition, the Baltimore Support Team recently took over the Shopping Discrepancy Department and made changes to the research process as well as implementing internal systems to streamline the process. In doing so, the ShopToEarn retail affiliate shopping is posted more quickly and spread out throughout the month. The team is also responsible for the hundreds of ShopToEarn Shopping Promotions that are updated bi-weekly for additional savings. The Shopping Promotions can be accessed directly from the STE homepage.

Their efforts have not gone unnoticed. Shop to Earn representatives regularly express gratitude for the team’s dedication and hard work. “We appreciate that support very much!” emails Marcia, STE Representative.

“Hello STE Customer Support: THANK YOU!! Your department does a GREAT job of responding and resolving problems,” from Camille, STE Representative.

“Customer Support is the liaison between Shop To Earn representatives and the Executive Team,” says Erin. “One thing you can count on, when you contact Customer Support, you are always heard. We strive to respond to all inquiries within 48 hours.”

Participants interested in attending the company overview are not required to register and the event is free to the public. For more information about Shop To Earn and Shop To Earth or to find testimonials about the eco friendly company visit: www.facebook.com/shoptoearth.

About Shop To Earn and Shop To Earth
Empowering its representatives to choose a lifestyle of better health and increased wealth, the goal of the eco friendly company, Shop To Earn and Shop To Earth is to increase environmental awareness and social responsibility. Through its alliances with the biggest name retailers in traditional and eco friendly products, Shop To Earth representatives have access to natural, organic, and eco friendly brands. While purchasing these products, Shop To Earn and Shop To Earth representatives receive a percentage of cash back on all their purchases through the Shop To Earn/Shop To Earth portals. For more information visit Shop To Earn newsroom (www.shoptoearnnewsroom.com) or the Official Shop To Earn Blog (www.officialshoptoearn.blogspot.com).